Refund policy

Thirty days, no questions. If the object is not what you wanted, send it back.

How long you have

You have 30 days from the day your order is delivered to ask for a return. We do not ask why. You do not need to have kept the box unopened — these are objects you have to touch to know whether they suit you, and a return policy that requires an unopened box is not a return policy.

How to start one

Message us through the contact form with your order number. We reply with a return address. Post it back with tracking, tell us the tracking number, and we refund to the original payment method once it arrives.

Who pays the return postage

If the item arrived faulty, damaged, or is not what the listing described, we pay the return postage and we refund in full. If you simply changed your mind, you pay the return postage and we refund the price of the item. Original shipping is refunded only when the item was faulty or wrongly described.

Condition

Send back everything that came in the box, including cables, keycap pullers, windscreens and clasps. We can only refund in full if the item is complete and undamaged beyond normal handling. If something is missing or broken we will tell you what we can refund before we process it.

Faults after 30 days

Message us anyway. We do not offer a formal warranty, but a product that arrives faulty or fails through no fault of yours is our problem to solve, and we would rather hear about it than not. Your statutory rights are unaffected.

Things we cannot take back

Nothing, other than an item destroyed by obvious misuse. We do not exclude opened items, used items, or sale items.