Shipping policy

Tracked from the first scan. We state the real transit time before you pay, not after.

Dispatch and transit

Orders are dispatched within 1–2 business days. Delivery to the United States normally takes 7–12 days from dispatch by tracked air freight. You get the tracking link the minute it exists, which is usually before the parcel physically moves. A tracking number that has not updated for a day is normal, and not a lost parcel.

Cost

Shipping is free on US orders over $70. Outside the US, tracked shipping is a flat $10. The exact cost is shown at checkout against your address before you pay. We do not add handling fees at the last step.

Where the goods ship from

These products are manufactured in China and ship from there. We say so plainly because it determines the transit time and because you deserve to know before you buy rather than when the parcel arrives.

Duties and taxes

For orders delivered to the United States, the import duty we pay is already included in the price you see. You should not be asked for money on delivery. If a carrier ever does ask you for a duty payment on a US order, do not pay it. Contact us through the contact form and we will resolve it and reimburse you if you have already paid.

We ship to 28 countries: the United States, Canada, most of Europe, Japan, Singapore, Hong Kong, Israel, Australia and New Zealand among them. Checkout shows the exact rate for your address before you pay. If your country is not offered at checkout, we cannot ship there yet; message us through the contact form rather than placing an order. Outside the US, your country may charge its own import duty or VAT on delivery; that charge is set by your customs authority and is not included in our prices.

If a parcel goes missing

If tracking has not moved for 10 days, or the carrier marks it delivered and it is not with you, message us through the contact form. We will either replace the order or refund it. We do not ask you to chase the carrier yourself.

Wrong address

If you notice a mistake in your address, tell us the same day and we can usually still fix it. Once a parcel has left the country we cannot redirect it, and a parcel returned to us for a bad address is refunded minus the shipping we actually paid.